Get in touch

For product questions, feedback, or support, email hello@faultline.example.

We aim to respond to messages within two business days.

This Privacy Policy explains how Faultline collects, uses, stores, and protects information when you use the Faultline website, labs, and related services (the “Service”). Faultline is currently a product in development. This policy is intended as a practical starting point and should be reviewed against your final company details and legal obligations before publication.

1. Information we collect

Information you provide: If you create an account, contact us, or request support, we may collect your name, email address, organisation, and the contents of your message.

Information created through use: We may collect lab attempts, configurations, grades, progress, preferences, and other activity needed to provide the Service.

Technical information: We may receive your IP address, browser and device type, operating system, approximate location derived from IP address, timestamps, and diagnostic or security logs.

Local storage: Until account features are fully available, some progress and preferences may be stored locally in your browser. Clearing browser data may remove that information.

2. How we use information

We use information to operate and secure the Service; create and manage lab sessions; save progress and display results; respond to enquiries; troubleshoot errors; understand usage and improve features; prevent abuse, fraud, and unauthorised access; and comply with legal obligations.

3. Legal bases for processing

Where UK or European data protection law applies, we generally process information because it is necessary to provide the Service, because you have consented, because we have a legitimate interest in securing and improving the Service, or because processing is required by law.

4. Sharing information

We do not sell personal information. We may share information with carefully selected service providers that help us host, secure, analyse, support, or operate the Service. Those providers may process information only for agreed purposes. We may also disclose information where required by law, to protect rights and safety, or as part of a business transfer.

5. Retention

We keep information only for as long as reasonably necessary for the purposes described here, including providing the Service, resolving disputes, enforcing agreements, and meeting legal, accounting, or security requirements. Retention periods may vary depending on the type of information.

6. Security

We use reasonable technical and organisational measures to protect information. No online service can guarantee complete security, so please avoid entering passwords, secrets, or other sensitive information into lab terminals or support messages unless specifically required.

7. Cookies and similar technologies

Faultline may use essential cookies, local storage, or similar technologies to remember preferences, maintain sessions, and understand basic product usage. We will provide any legally required choices or notices for non-essential technologies.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, receive a portable copy, or withdraw consent. To make a request, contact us using the details below. You may also have the right to complain to your local data protection authority.

9. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, please contact us.

10. International transfers

Our service providers may process information in countries outside your own. Where required, we will use appropriate safeguards for international transfers.

11. Changes to this policy

We may update this policy as the Service changes. We will post the revised version here and update the date above. Material changes may also be communicated through the Service or by email where appropriate.

12. Contact

Questions or privacy requests can be sent to hello@faultline.example. Replace this placeholder address with your official privacy contact before launch.

These Terms of Service (“Terms”) govern your access to and use of the Faultline website, labs, and related services (the “Service”). By using the Service, you agree to these Terms. If you do not agree, do not use the Service. These terms are a practical template for a product in development and should be reviewed and adapted to your legal entity, jurisdiction, pricing, and final product before publication.

1. Eligibility and accounts

You must be legally able to enter into these Terms to use the Service. If you create an account, you are responsible for providing accurate information, keeping your login credentials secure, and all activity under your account. Notify us promptly if you believe your account has been compromised.

2. Educational use

Faultline provides networking practice, troubleshooting scenarios, and related educational content. It is not a substitute for professional training, certification advice, production change management, or operational support. You are responsible for applying appropriate judgement outside the Service.

3. Acceptable use

You may use Faultline only for lawful, authorised, and educational purposes. You must not:

• attempt to gain unauthorised access to the Service, another user’s account, or any underlying system;
• probe, scan, attack, overload, or interfere with the Service or its infrastructure;
• use the Service to transmit malware, harmful code, unlawful material, or someone else’s confidential information;
• misrepresent your identity or share access in a way that defeats account, seat, or usage limits;
• scrape, copy, reverse engineer, decompile, or systematically reproduce the Service except where applicable law permits it;
• use automated tools in a way that materially burdens the Service; or
• use lab access to target systems or networks outside Faultline’s authorised environment.

We may investigate suspected violations and suspend or terminate access where reasonably necessary to protect users or the Service.

4. Labs and network activity

Lab environments are isolated, temporary, and provided for authorised practice. Do not place real credentials, private keys, customer data, or other sensitive information into lab sessions. You are responsible for commands and content you submit. Faultline may reset or reclaim environments, including after inactivity or session expiry.

5. Plans, pricing, and payment

Any plan descriptions, prices, limits, or payment features shown on the website may be indicative until billing is enabled. When paid plans launch, the applicable price, billing interval, taxes, renewal terms, cancellation process, and refund rules will be presented before purchase. You authorise the applicable payment provider to charge approved fees. We may change prices for future billing periods with reasonable notice.

6. Intellectual property

Faultline and its content, software, branding, lab scenarios, interfaces, and documentation are owned by Faultline or its licensors and are protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose. You retain rights to content you submit, while granting us the permissions needed to host, process, display, and secure it as part of the Service.

7. Feedback

If you provide suggestions or feedback, you allow us to use it without restriction or compensation to improve the Service, provided we do not identify you publicly without permission.

8. Third-party services

The Service may link to or rely on third-party services. Those services are governed by their own terms and privacy policies, and Faultline is not responsible for their independent acts or availability.

9. Availability and changes

Faultline is provided while it is being developed. We do not promise that the Service will always be available, uninterrupted, secure, or error-free. We may modify, suspend, or discontinue features, labs, or the Service, including for maintenance or security reasons.

10. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied. We do not warrant that results, grades, content, or lab behaviour will be complete, accurate, or suitable for a particular purpose.

11. Limitation of liability

To the maximum extent permitted by law, Faultline will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses, or for loss of profits, data, goodwill, or business interruption arising from your use of the Service. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

12. Indemnity

To the extent permitted by law, you agree to defend and hold Faultline harmless from claims, losses, liabilities, and expenses arising from your misuse of the Service, violation of these Terms, or infringement of another person’s rights.

13. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms, security or abuse concerns, legal requirements, non-payment, or where the Service is discontinued. Provisions that by their nature should survive termination will continue to apply.

14. Governing law

These Terms are governed by the laws of the jurisdiction where Faultline’s operating entity is established, unless mandatory local law provides otherwise. The final published version should name the legal entity, jurisdiction, and dispute forum.

15. Changes to these Terms

We may update these Terms as the Service evolves. We will post the updated version and revise the date above. Continued use after the effective date means you accept the revised Terms, subject to any notice required by law.

16. Contact

Questions about these Terms can be sent to hello@faultline.example. Replace this placeholder address with your official legal or support contact before launch.

Practice the work that matters

Faultline helps aspiring and working network engineers build confidence by investigating realistic failures and proving fixes against live network behaviour.

We're building a focused practice environment for people who want to move beyond memorising commands and learn to restore networks under pressure.